Cancellation and Refund Policy

At House of Aira, we are committed to ensuring customer satisfaction while maintaining fair and transparent policies. Please read our Cancellation and Refund Policy carefully before making a purchase.

1. Change of Mind

We regret to inform you that we do not offer returns, refunds, or exchanges for a change of mind or if you no longer wish to keep the product.
We encourage you to carefully consider your purchase before committing to an order.

2. Damaged or Faulty Products

If you receive a damaged, defective, or incorrect product, rest assured that we are here to resolve the issue promptly. Please follow the steps below to request an exchange:

Contact Us: Notify us within 24 hours of delivery by emailing contact.houseofaira@gmail.com.
Email Subject: Use the subject line format: ‘Order Number – Damaged/Faulty Product.’
Unboxing Video: Attach a full video of the unboxing as evidence. This step is essential for our verification process.
Return the Product: Once verified, we will initiate the return process. Ensure the product is returned in its original packaging.
Exchange Dispatch: Upon receiving the returned item, your exchange will be processed and dispatched within 7 working days.

Note: Refunds are not provided. Exchanges are offered only after proper verification.